Where I store my tech stuff

If you’ve never visited SitePoint, what are you waiting for? This is an example of a Web site/consulting house/publisher who really gets it. SitePoint is the future of tech publishing. Period. Take a look at this title – The Art & Science of CSS. This is a thing of beauty.

SitePoint offers quality content in a myriad of formats. And it’s all legit. It’s not content written by somebody who’s never actually used the technology in question. No, their authors and contributors are the real deal.

I think what makes SitePoint work so well is that they are technologists and business people first. Publishing is second. They are actively engaged in the communities to which they’re marketing. They aren’t looking for ways to create fake communities. Their site content isn’t written by editors. They’re immersed in a way that other publishers can’t touch.

It seems I’m not the only to notice that customer service is in a crisis in this country. Check out this video from CNN which covers two recent incidents with Comcast and AOL. Of course, both Comcast and AOL very predictably fired the employees involved. Too late, the stockholders already noticed.

I find both these incidents relevant. I, too, went through hell trying to get Brighthouse to come out and replace my cable modem. The AOL story reminds of what we just went through trying to cancel our Vonage account. After weeks of dealing with Vonage, they finally agreed to cancel us. A few days after I got my new phone service, a Vonage telemarketer called me and tried to get me to order Vonage. She offered to put right me through to tech support to iron out whatever complaints we had with our service. No thanks.